Why and how often should I get my alarm tested?
Why should I have a long range radio back-up system?
Why should I have a 24 hour test?
I changed my phone service to an internet phone service. Does this affect my alarm ?
Can you monitor or service my existing system?
Why does my keypad read "Not Ready"?
Am I able to change the people on my call list and/or password?
Can I get an insurance reduction for a monitored alarm?
If your phone lines get cut deliberatly or accidentally, we would still be able to receive alarm signals via the radio transmitter. Insurance companies are starting to require it for the maxium reduction in your insurance premium.
If you don't have a daily test timer you should test your system once a month or whenever you are getting work done in your house.
A 24 hour test is a diagnostic test signal that is programmed to send the central station a signal every day. This will ensure that your system is working and there is communication between your system and the central station.
Yes, Most insurance companies give the homeowner/buisness a sizeable reduction in your insurance premium for your monitored alarm system, especially a system monitored by a U.L. central station.
Yes, You must call the office during office hours and the office staff will be happy to assist you.
When your keypad reads "Not Ready" it means that you are not able to set the system because something is open. Most keypads will label the opening for you. Check your windows and doors, and make sure they are closed tightly.
Yes, This is called a VOIP. In case of power outages you will lose your internet connection and your connection to the central station. For that reason, we recommend a "land line."
Do I need to register my alarm with the town I live in?
What happens if I press the "Panic Button"?
What should I do if I set my alarm off accidentally?
My keypad says "Low Battery". What should I do?
How do I change my "Chime"?
Yes, converting your existing security system is hassle free, just call the office for details.
Yes, most towns require that you register your alarm system. Call your local Police Station or Town Hall for further information.
In the event of a panic situation the police will be automatically dispatched without calling the premise. Depending upon the customer's request the alarm could be either silent or audible.
First, reset your alarm and then wait for the central station to call. Do not call the central station. Give the operator the correct password and that will eliminate the police or fire department from being dispatched.
The average battery lasts between 3-5 years depending on the number of power failures you might have had. If your keypad reads "Low Battery" and is beeping, reset your alarm to silence the beeping. The alarm is still functioning, but the battery should be replaced soon.
The "Chime" is to let you know every time a door or window opens, if you do not want to have this function activated follow the simple instructions below:
Ademco Users:
Press your code and the #9 to turn it on and off
Napco "Magnum Alert"
Hold down 5 until it beeps
The list below is just some of the most frequently asked questions. Please do not hesitate to call the office, and we will be happy to assist you.
FAQ'S
*24 Hour UL Central Station Monitoring *Burglary, Panic Alarms *Fire Alarm Protection *Video Surveillance Systems *Access Systems
WE PROTECT YOU LIKE FAMILY
P.O. BOX 427 Bedford Hills, NY. 10507/123 Litchfield Road New Milford, CT. 06776
Phone: 1 (800) 783-5004 Fax: 1(860)354-1933